Shipping Policy

Effective Date: May 7, 2025

At Soloxtop (referred to as “we,” “our,” or “us”), we are committed to delivering your order in a timely and efficient manner. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased on our website, https://soloxtop.com/.

By making a purchase on our website, you agree to the terms and conditions outlined in this Shipping Policy.

1. Shipping Locations

We offer shipping to the following locations:

  • Domestic Shipping: We ship to all regions within the United States.

  • International Shipping: We also offer international shipping to select countries. Shipping rates and delivery times will vary depending on the destination.

2. Shipping Methods and Delivery Times

We offer a variety of shipping methods to meet your needs. Delivery times are estimates and may vary depending on the shipping carrier and the destination:

  • Standard Shipping: Typically delivers within 5–7 business days for domestic orders.

  • Expedited Shipping: Typically delivers within 2–3 business days for domestic orders.

  • International Shipping: Delivery times vary based on the destination country. Typically, international orders will be delivered within 7–14 business days.

Please note that delivery times may be affected by factors such as weather, customs processing (for international orders), and carrier delays.

3. Shipping Charges

  • Domestic Shipping: Shipping charges will be calculated at checkout based on your location and the shipping method selected.

  • International Shipping: Shipping charges for international orders will also be calculated at checkout based on the destination and shipping method selected.

  • Free Shipping: We may offer free shipping promotions from time to time. If you qualify for free shipping, this will be indicated during the checkout process.

4. Order Processing

  • Orders are typically processed within 1–2 business days. However, during high-demand periods (such as holidays or promotions), order processing may take longer.

  • Orders placed after business hours or on weekends and holidays will be processed on the next business day.

  • Once your order has been shipped, you will receive a tracking number to monitor the status of your shipment.

5. Shipping Delays

While we make every effort to ensure timely delivery, certain factors beyond our control may cause delays. These factors include, but are not limited to, adverse weather conditions, shipping carrier delays, customs clearance (for international orders), or other unforeseen circumstances.

If your order is delayed, we will notify you as soon as possible with updated tracking information. However, we are not responsible for delays caused by the shipping carrier.

6. Shipping Restrictions

  • We are unable to ship to P.O. Boxes for certain shipping methods. Please ensure you provide a physical address for delivery.

  • Some products may have restrictions on international shipping due to size, weight, or regulatory reasons. You will be notified if a product cannot be shipped to your location.

7. Tracking Your Order

Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this tracking number to monitor your order’s status through the shipping carrier’s website.

8. Undeliverable Packages

If your package is returned to us because it could not be delivered (e.g., due to incorrect address, failure to pick up from the carrier, etc.), we will contact you to arrange for reshipping. Additional shipping charges may apply.

9. Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us immediately at contact@soloxtop.com. We will assist you in filing a claim with the shipping carrier and arranging a replacement or refund if necessary.

10. Changes to This Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review this page regularly for any updates.

11. Contact Us

If you have any questions or need further information about our shipping process, please contact us:

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