Sales Policy

PatchItUp is committed to providing our customers with high-quality patches and exceptional service. Please review our sale policy to understand our terms and conditions regarding purchases, returns, and exchanges.

1. Order Processing

  • Order Confirmation: Once you place an order, you will receive an email confirmation with your order details. Please review this information carefully and contact us immediately if there are any errors.
  • Processing Time: Orders are typically processed within 1-3 business days. Custom orders may require additional processing time, which will be communicated to you at the time of purchase.

2. Payment

  • Accepted Payment Methods: We accept major credit/debit cards, PayPal, and other secure online payment options.
  • Payment Security: All transactions are processed through secure payment gateways to ensure your information is protected.

3. Shipping

  • Shipping Methods: We offer various shipping options, including standard and expedited shipping. Shipping costs and delivery times will be calculated at checkout.
  • International Shipping: We ship internationally. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
  • Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

4. Returns and Exchanges

  • Return Policy: We offer a 30-day return policy for unused and undamaged patches. To initiate a return, please contact our customer service team at contact@soloxtop.com with your order details.
  • Exchange Policy: If you wish to exchange an item, please contact us within 30 days of receiving your order. We will provide instructions on how to return the original item and process the exchange.
  • Refunds: Refunds will be processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method.

5. Custom Orders

  • Custom Patch Orders: Custom orders are non-refundable unless there is a defect or error on our part. Please review your custom order details carefully before finalizing your purchase.

6. Customer Service

  • Contact Information: For any questions or concerns regarding your order, please contact our customer service team at contact@soloxtop.com or call our hotline at 0897435374. We are here to assist you and ensure your satisfaction.

Thank you for choosing PatchItUp. We appreciate your business and look forward to providing you with high-quality patches and excellent service.