Refund and Returns Policy

Effective Date: May 7, 2025

At Soloxtop (referred to as “we,” “our,” or “us”), we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Returns Policy outlines the process for returning products and receiving a refund.

By making a purchase on our website, https://soloxtop.com/, you agree to the terms and conditions outlined in this policy.

1. Return Eligibility

We accept returns under the following conditions:

  • Time Frame: Returns must be initiated within 30 days of the delivery date.

  • Condition: The product must be unused, in its original packaging, and in the same condition as when you received it.

  • Exceptions: Some items, such as custom-made or personalized products, may not be eligible for return. Please refer to the product page for specific return policies related to such items.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Reach out to our customer service team at contact@soloxtop.com to request a return authorization (RMA).

  2. Provide Order Details: Include your order number, the product(s) you wish to return, and the reason for the return.

  3. Return Shipping: Once your return is authorized, you will receive instructions on how to send the item(s) back to us. You will be responsible for the cost of return shipping, unless the return is due to a defective or incorrect item.

3. Refunds

Once we receive your returned item and it is inspected, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please note the following:

  • Processing Time: Refunds may take 5–10 business days to appear in your account, depending on your payment provider.

  • Refund Amount: We will refund the full purchase price, excluding shipping and handling fees, unless the return is due to a mistake on our part (e.g., wrong or defective product).

4. Exchanges

If you would like to exchange an item for a different size, color, or model, please follow the same process as a return and place a new order for the desired product. We will issue a refund for the original product once it is returned.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer support team immediately. We will provide you with a return shipping label at no cost to you and arrange for a full refund or replacement.

6. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards

  • Personalized or custom-made products

  • Open-box or clearance items (as stated on the product page)

7. Late Returns

Returns requested after the 30-day window will not be accepted, and no refund will be issued.

8. Cancellations

Orders can only be canceled if they have not yet been processed or shipped. Once your order has been shipped, you will need to follow the return process outlined above.

9. Changes to This Refund and Returns Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review this page regularly for any updates.

10. Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

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