Return Policy
At PatchItUp, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below:
Eligibility
- Time Frame: You have 30 days from the date of purchase to return any unused and undamaged patches.
- Condition: Items must be in their original condition, with all tags and packaging intact.
Non-Returnable Items
- Custom Orders: Custom patches are non-refundable unless there is a defect or error on our part.
- Final Sale Items: Items marked as final sale cannot be returned or exchanged.
Return Process
- Contact Us: Email our customer service team at contact@soloxtop.com with your order details and reason for return.
- Return Authorization: Once your return is approved, you will receive a return authorization and instructions on how to send your item back.
- Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure your return is received.
Refunds
- Processing Time: Refunds will be processed within 5-7 business days after we receive the returned item.
- Refund Method: The refund will be issued to the original payment method used for the purchase.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at contact@soloxtop.com. We will arrange for a replacement or refund at no additional cost to you.
Exchanges
- If you wish to exchange an item, please contact us within 30 days of receiving your order. We will provide instructions on how to return the original item and process the exchange.
Customer Satisfaction
- Your satisfaction is our priority. If you have any questions or concerns about your return, please contact our customer service team at contact@soloxtop.com or call our hotline at 0897435374.
Thank you for shopping with PatchItUp. We appreciate your business and are here to ensure you have a positive experience with our products.
